Dollar Tree Stores review
Dollar Tree Stores have amassed an incredible amount of success since the day they opened. Who does not love these stores? There are no surprises when a customer checks out – 15 items in the cart means $15 (plus tax) at checkout. I spent some time recently at Dollar Tree when I was shopping for supplies for a school project. This website Shopping Hog has given me an opportunity to tell my shopping experience at discount retailers like Dollar Tree.
My overall shopping experience
The most recent time I was in Dollar Tree, my shopping experience on a scale of 1 to 10 was an 8. There wasn’t anything in particular that was wrong making me give a less than 10 score; however, I normally reserve a 10 rating when my experience leaves me saying, “Wow.”
The theme of a Dollar Tree store is pretty simple and basic. Shelves are normally stocked and the products are arranged on the shelf in nice order. I wonder though how they keep the store so neat because I do not recall seeing an employee tidying up the displays. Makes me wonder if that means customers also take care of the space. The displays never look as if customers have been thumbing through touching every item and tossing products around.
Noise levels, background noise, and store music normally catch my attention. At this Dollar Tree, I did not hear any music playing in the background. That would have been a plus if it is not already happening. The aisles were wide and easy to navigate even with a shopping cart and passing by another shopper with a cart. Over the years, I have visited several Dollar Tree stores in different states and I can remember each store being brightly lit. So store lighting must be one of their priorities.
Why I Would Go Back
- Variety. The reasons I would visit Dollar Tree again would be because I like having such a variety of items to choose from all in one place. The list of products available to me means I can buy personal items, cosmetics, frozen entrees, cleaning supplies (including mops), candles, bake ware, wall decor, books, toys, decorations, detergent, socks, pet toys, automobile gadgets, tools, condiments, party supplies, gardening tools, and the list keeps going.
- Efficiency. After my purchase, I walked up the registers. I noticed there were only 3 registers; however, the lines were not long. One register had one customer finishing up. The other register had a line of 2 customers. The line I chose had only one other customer and myself. In about the time it took me to put away my shopping list and my cell phone, it was my turn to check out. For me the entire checkout process was about 1 minute and 10 seconds long. That is a plus in my rule book!
- Name-brand products. Consumer demand is tricky but it matters. Cheers go out to those manufacturers and producers who put their products where the customers shop. Labels on the shelves and in the refrigerator food coolers read like this: Kraft, General Mills, Hellman’s, Betty Crocker, Aunt Jemima, Hidden Valley Ranch, Mr. Clean, Gillette, Revlon, and the list goes on. The $1 prices were lower than what I pay for the same item in my local grocer store.
What Concerned Me
Safety is always one of my concerns. On this particular occasion a few months ago, I did notice something out of the ordinary that I do not normally see in Dollar Tree Stores (or in the majority of stores I visit). I thought it peculiar to see a flammable item, such as matches, on a bottom shelf. So if you can picture a bottom shelf in a store, that means you can probably tell that this is within reach of a toddler, a kid, an infant, or a crawling child. This is why I was so concerned.
There were not very many carts for use. Now on this particular weekday, the store wasn’t very busy. Where were the shopping carts? Maybe they had wandered out of the parking lot with customers (like the meatball from “On Top Of Spaghetti”). Or possibly there isn’t much room in the store at the front where the carts are stored. Had I gone to the store when it is busier on the weekend, I may have started out shopping without a cart. There were ample hand-carry baskets under the 3 registers. I also saw a stack of these baskets by the front door.
What Peeved Me
Customer Service makes my day. You want to see me smile? Please smile and offer a greeting. My expectations are that customer service starts as soon as a customer walks onto the premises, walks into the door, and definitely when within eye-contact range of any employee. Well, after spending about 45 minutes in the store, I realized no one greeted me. Did I shower? Check. Did I brush my teeth? Check. So it wasn’t me!
I noticed there was only one employee floating around between aisles putting back products from the carts in the front of products which customers ended up not buying. This one employee did not greet me or other customers while she was walking throughout the store, up and down the aisles.
If I had a question, I guess I would have gone over to her and ask for assistance, but I think there is more opportunity to up-sell if associates take the initiative to reach out to customers. Dollar Tree may be missing some ching-ching there in that regard. Personally, I feel more prone to settle into shopping if I am greeted and acknowledged. What about you? What is your opinion on customer service?
Dollar Tree Stores will get my business again. As long as I can find a variety of products and some brand name products for $1, then I will be a customer. The fact that I could maneuver through the store without bumping into others because the aisles were overly-packed or narrow is also a plus for me. Because I am a busy girl, like most of you, I favor stores that can get me in and out quickly. Dollar Tree Stores gets an 8 out of 10 score from me.